In order provide best service for our Digital Home Phone Service, please follow the steps 1, 2, 3 to upgrade your phone adapter.
1. Please make sure your computer is within the same network with your phone adapter, and is running on one of the OS (XP . Windows 7 or Windows 8).
Download and Run this upgrade firmware TieusCPGUpgradeUtility (Patch) to your computer
3. Double click "TieusCPGUpgradeUtility_Patch.exe" to run this program
4. Please make sure your phone (CPE) is working properly, then clcik "Start"
5. This program will find your CPE and upgrade it automatically.
PS Note CPE must =1 or >1, if CPE=0, please make sure you CPE is working and try ir agine or contact with our technictal support.
6. After complete, it will Pop up window and let you know "Update Complete" (about 3 ~ 5 minutes to process)
Please click "Ok" then close windows for completet upgrade.
7. If you fail to complete this upgrade, please double check and make sure your phone adapter and the computer you are using now is within the SAME network ( hooked up to the same router). Then redo the upgrade again.
If you still experience difficulty on this upgrade, please call our customer support for assistance. You can also bring that device (CPE Box) to our company, our service reps will happy to do this upgrade for you.